Rental Extensions & Late Returns
5 articles
Extending a rental and what happens if you return late.
Can I extend my rental?
As long as we have stock we're happy to extend your rental. Extensions are 10% off if requested on or before the ship-back date. If you wait until the order is overdue to request a
Why do I pay more total for extending a 7-day rental into a 14-day rental than I would for a single 14-day rental?
We do this to encourage people to rent for the maximum length of time they may need an item, and then return it early for a refund rather than rent it for the minimum length of tim
What if I am late with my return?
Don't worry at all! Just let us know via email or phone. We'll get an extension your way and help locate a nearby drop off location. We will normally get a return reminder sent to
How are late fees calculated?
On 4 day rentals, a late fee equal to 25% of the rental fee is charged for each day the lens is late, beginning with the first day overdue. For rentals of 7 days or more, the late
Oh no! I forgot to return an item!
Don't worry - we've all done it before! Just shoot us a quick email to let us know. One of our highly caffeinated agents will point you to the best address and get the item properl