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01What is covered by the standard LensCap Protection Plan?
Damage & Lenscap Protection Plans
How does this whole thing work?
Placing an Order
What do the Keeper ratings mean?
Buy Gear
What equipment is eligible for Keeper Test Drive?
Buy Gear
Can I extend my rental?
Rental Extensions & Late Returns
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Placing an Order14 articles
How renting works: reservations, rental periods, and order verification.
Shipping20 articles
Carriers, delivery windows, signatures, and where we ship.
Billing5 articles
Deposits, when your card is charged, and accepted payment methods.
Rental Extensions & Late Returns5 articles
Extending a rental and what happens if you return late.
Local Pickup8 articles
Picking up your gear in person in Memphis, Nashville, or San Carlos.
Damage & Lenscap Protection Plans11 articles
LensCap, LensCap+, and what to do if gear is damaged.
Buy Gear11 articles
Buy tested gear directly or try it through a rental before deciding to make it yours. Learn about pricing, eligibility, and product condition.
Lensrentals HD4 articles
Our subscription for free expedited shipping.
Order Problems6 articles
Delays, replacements, and sorting out a problem order.
Equipment Problems3 articles
Gear not behaving? Start your troubleshooting here.
Drones1 articles
Registration and the rules for renting drones.
Other Questions8 articles
Long-term rentals, used gear, and one-off requests.
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