Popular topics: What is covered by the standard LensCap Protection Plan? How does this whole thing work?

How are late fees calculated?

On 4 day rentals, a late fee equal to 25% of the rental fee is charged for each day the lens is late, beginning with the first day overdue.

For rentals of 7 days or more, the late fee is assessed beginning on the second day overdue. If the late return of your lens causes us to have to ship a lens to a waiting customer by overnight delivery, you will additionally be charged the actual overnight delivery charge we had to pay. If at any time an extension is turned down and you do not contact us, we will have to turn your account over to collections.

The amount sent to collections is the retail cost of the items, plus our expenses in attempting to collect from you. At that point, if you send the equipment back, you will still owe the fees of the collection agency which are several hundred dollars. We cannot take it back, undo it, stop it or reverse it. Also, we will exhaust all civil and criminal remedies available in pursuing the matter

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