Order Problems
6 articles
Delays, replacements, and sorting out a problem order.
Is my package guaranteed to arrive by a specific time?
Sadly, a specific delivery time isn't guaranteed for any delivery service. For both standard and overnight shipping, packages could arrive at any time until the end of the day on t
Can you guarantee my order will arrive on time?
We guarantee that we will ship your order on time, which means we'll use the proper shipping method in order to have the rental arrive on or before the date you requested during ch
What are my options if my package is delayed?
If your package is delayed because of a carrier error, we can offer a refund of the outbound shipping, as well as either extend your order by the length of the delay, or offer you
Can you guarantee the equipment will work as promised?
I wish we could, but sadly, we can’t. I can promise that we will do everything we can to make sure the equipment is working. We will inspect the equipment both when it returns from
What happens if the equipment is damaged when I receive it?
Just give us a call or send us an email to let us know about the damage within 24 hours of signing for the package. We'll be happy to work with our tech team to see if we can get y
Do you charge a fee to re-tag equipment?
Unfortunately, if one of our QR codes is removed or destroyed during a rental, we do have to charge a $5 fee per replaced tag.