Popular topics:

Shipping

  1. What shipping carrier do you use?

    Our default carrier is FedEx. Depending on many different factors, we may ship your order via FedEx Standard or...

  2. Can you ship via UPS?

    If you prefer UPS shipping, you can select a UPS shipping method during checkout. Simply click the drop-down shipping...

  3. What time is my package guaranteed to arrive by?

    For both standard and overnight shipping, packages are not guaranteed to arrive until the end of the business day...

  4. What is LensRentals HD?

    LensRentals HD is our shipping discount program. By signing up, you'll get free Standard Shipping on all the orders...

  5. Shipping to a FedEx Office

    Yes, we highly recommend this! We've made it very easy to select a FedEx Office location. Simply select this...

  6. Is a signature required?

    A signature is required on all packages. Unfortunately, we cannot waive this requirement. If you cannot be home to...

  7. Do you ship internationally?

    Unfortunately, we do not, due to issues with customs and VAT taxes. 

  8. Do you ship to Puerto Rico?

    We do not, due to frequent shipping delays due to the import process. 

  9. Do you ship to hotels?

    Hotels are tricky. Generally, they accept no responsibility if something happens to a package they are holding for you....

  10. Do you ship to Alaska and/or Hawaii?

    Yes! However, orders shipped to AK & HI are not eligible for discounted or free shipping as part of...

  11. Do you ship to PO boxes?

    We do not ship to PO Boxes. Unfortunately, we have just had too many problems with USPS shipping to...

  12. Do you ship to APO/FPO boxes?

    Unfortunately, we no longer can ship to APO/FPO addresses. The shipping time varies up to 3 weeks in each...

  13. How are shipping rates calculated?

    Our shipping rates are calculated automatically as you add items to your shopping cart. For standard shipping, our starting...

  14. Is return shipping included?

    Our shipping prices cover both outbound and return shipping. A return shipping label will be included in the box....

  15. Can I get my order shipped overnight?

    Absolutely! In most cases, our checkout process will automatically select the best shipping method based on your rental period....

  16. What is the latest time I can order and still get my order shipped out on the same day?

    Our daily shipping cutoff is 4:30 PM CT. Any order placed, approved, and billed by this time can be...

  17. Can you guarantee my order will arrive on time?

    We guarantee that we will ship your order on time, which means we'll use the proper shipping method in...

  18. What are my options if my package is delayed?

    If your package is delayed because of a carrier error, we can offer a refund of the outbound shipping,...

  19. What is Standard Shipping?

    Standard Shipping is the most cost-effective FedEx service that will arrive by your selected arrival date — assuming there...

  20. Oh No! I lost my return shipping label. What do I do?

    No worries at all! It happens all the time.  Just give us a call at 901-754-9100 or send us...

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