Popular topics: What is covered by the standard LensCap Protection Plan? How does this whole thing work?

Shipping

  1. What shipping carrier do you use?

    Our default carrier is FedEx. We will select whatever FedEx shipping method that should have your order arrive on...

  2. Is my package guaranteed to arrive by a specific time?

    Sadly, a specific delivery time isn't guaranteed for any delivery service. For both standard and overnight shipping, packages could...

  3. What is Lensrentals HD?

    Lensrentals HD is our shipping discount program. By signing up, you'll get free Standard Shipping via UPS or FedEx...

  4. Should I ship to a FedEx Office?

                                         ...

  5. Is a signature required?

    A signature is required on all packages. Unfortunately, we cannot waive this requirement. If you cannot be home to...

  6. Do you ship internationally?

    Unfortunately, we do not, due to issues with customs and VAT taxes. 

  7. Do you ship to Puerto Rico?

    Unfortunately not. In our experience with our shipping carriers - delays and irregular service issues prevent us from offering...

  8. Do you ship to Alaska and/or Hawaii?

    Yes! However, orders shipped to AK & HI are not eligible for discounted or free shipping as part of...

  9. Do you ship to PO boxes?

    We do not ship to PO Boxes. Unfortunately, we have just had too many problems with USPS shipping to...

  10. Do you ship to APO/FPO boxes?

    Unfortunately, we no longer can ship to APO/FPO addresses. The shipping time varies up to 3 weeks in each...

  11. How are shipping rates calculated?

    Our shipping rates are calculated automatically as you add items to your shopping cart. For standard shipping, our starting...

  12. Is return shipping included?

    Our shipping prices cover both outbound and return shipping. A return shipping label will be included in the box....

  13. Can I get my order shipped overnight?

    Absolutely! In most cases, our checkout process will automatically select the best shipping method based on your rental period....

  14. What is the latest time I can order and still get my order shipped out on the same day?

    Our daily shipping cutoff is 4:30 PM CT. Any order placed, approved, and billed by this time can be...

  15. Can you guarantee my order will arrive on time?

    We guarantee that we will ship your order on time, which means we'll use the proper shipping method in...

  16. What are my options if my package is delayed?

    If your package is delayed because of a carrier error, we can offer a refund of the outbound shipping,...

  17. What is Standard Shipping?

    Standard Shipping is the most cost-effective FedEx service that will arrive by your selected arrival date — assuming there...

  18. Oh No! I lost my return shipping label. What do I do?

    No worries at all! It happens all the time.  Just give us a call at 901-754-9100 or send us...

  19. How do I return?

    Just use the included return label! It is that simple!Be sure to remove or cover up the original shipping...

  20. Can I return my rental from a different location?

    Of course! Well, as long as you are still in the United States! Before you go: Remember we can...

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