Damage & Lenscap Protection Plans
11 articles
LensCap, LensCap+, and what to do if gear is damaged.
What is covered by the standard LensCap Protection Plan?
Our standard LensCap protection plan covers accidental damage to our equipment as long as you can return it to us. You will never owe more than 10% of the replacement cost of the d
What if I damage the equipment?
Let us know immediately. Our contract states if the equipment is broken you are responsible either for replacing it or paying for repairs. If it is not repairable, we’ll charge you
What do you consider damage?
Any major scratches or scuff marks on the glass and impact damage to the body or the mechanicals. Minor scuff marks to the barrel or hood are considered normal use, not damage. For
What are the LensCap Protection Plans?
The LensCap protection plans are optional add-ons that limit your liability in the case of a covered event causing damage or total loss of products on your rental. Simply, if a cov
So what is considered negligence?
Our definition of negligence basically means: you did something really stupid with our equipment. Meaning if you decide to attach our Canon 70-200 to the roof of your car with a su
What isn't covered by the standard LensCap Protection Plan?
The standard LensCap protection plan does not cover theft, water damage, intentional damage, or any other situations which leave you unable to return the items you rented.
What is covered by the LensCap+ Plan?
LensCap+ offers the same protection as the standard plan for accidental damage to the equipment, but additionally protects you against certain situations that make it impossible to
I'm taking the equipment out of the country? Does LensCap+ still cover me?
Yes, LensCap+ protection is worldwide.
On high-value equipment, can LensCap+ take the place of the certificate of insurance requirement?
Yes. On some high-value equipment, we typically ask for a certificate of insurance covering rented production insurance. Purchasing LensCap+ will waive that requirement in most cas
I paid for the LensCap+ plan, and the equipment was stolen from me. Now what?
First, call or email us and let us know what has happened. If it was stolen from you, you’ll need to provide us with a police report. If something else happened to the equipment, w
Any special considerations for Underwater Housings?
We can't wait to see what photos our awesome customers take with our new line of underwater housings! We'll be running each of them through our already extensive testing procedures