Popular topics: What is covered by the standard LensCap Protection Plan? How does this whole thing work?

Can you guarantee the equipment will work as promised?

I wish we could, but sadly, we can’t. I can promise that we will do everything we can to make sure the equipment is working. We will inspect the equipment both when it returns from its prior rental, and before it goes out on your rental. We will clean it thoroughly. We will have a minimum of two people check off all the items that should be included in the rental. We will pack it securely.

Even with all these precautions, stuff still happens. A box can be jarred during transit hard enough to break something inside the lens. An internal component we can’t check eventually wears out and breaks during your rental. Occasionally, we can even make a mistake and forget to include something, although it is really rare.

Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.

Contact Support