Popular topics: What is covered by the standard LensCap Protection Plan? How does this whole thing work?

First Time Renters

  1. When do you charge my credit card?

    We charge your credit card on the day your order is shipped. This will be between 1-3 days before...

  2. What is LensRentals HD?

    LensRentals HD is our shipping discount program. By signing up, you'll get free Standard Shipping on all the orders...

  3. What is covered by the standard LensCap Protection Plan?

    Our standard LensCap protection plan covers accidental damage to our equipment as long as you can return it to...

  4. What is Lensrentals Keeper?

    Saying goodbye can be the hardest part of any rental. With our new Keeper program, you can try it,...

  5. What if I damage the equipment?

    Let us know immediately. Our contract states if the equipment is broken you are responsible either for replacing it...

  6. How does this whole thing work?

    Our rental process is designed to be as easy and convenient as possible. Simply find the item you’d like...

  7. Can I Reserve an Order in Advance?

    Absolutely! To reserve an order, simply indicate the date you want to receive it and the day you want...

  8. Order verification process

    All orders are sent through an order verification process. The goal of this process it to make sure that...

  9. How is the rental period calculated?

    The rental period is calculated beginning at the close of business on the day of the first delivery attempt,...

  10. Is a certificate of insurance required to rent certain items?

    Unfortunately, yes. With several of our very high value professional items, there are additional requirements for rental. Occasionally, even...

  11. Is the equipment in good condition?

    All of our equipment (except legacy items) is bought new and sold after 2 years of rental use. Before...

  12. What comes with the equipment?

    Most item pages will have an “Item Includes” list stating what will arrive with the equipment. Equipment comes to...

  13. I need help deciding what to rent!

    We have a hard time deciding too! To help, our team members are available via phone every weekday from...

  14. What payment methods do you accept?

    We gladly accept all major credit and debit cards like VISA, AMEX, MasterCard, and Discover to name a few....

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