Popular topics: What is covered by the standard LensCap Protection Plan? How does this whole thing work?
Let us know immediately. Our contract states if the equipment is broken you are responsible either for replacing it or paying for repairs. If it is not repairable, we’ll charge you the replacement cost. We do not charge you rental fees while the lens is being repaired as long as you let us know about the damage before you send the lens back.
We consider damage to be any major scratches or scuff marks on the glass and impact damage to the body or the mechanicals.
For most lenses, we include a UV filter to protect the front element.
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