BorrowLenses Transition
11 articles
What's changing for BorrowLenses customers.
I’m currently in possession of a BorrowLenses order. How do I return it?
If your rental ends before March 11th, use the normal return label. After the 11th, reach out to support@lensrentals.com if you have not already received a new label via email.
I have a BorrowLenses order reserved. Will it still be fulfilled?
Definitely! We’ll be sending out your order from Lensrentals - you won’t need to do anything.
What kind of customer support does Lensrentals provide?
Lensrentals offers customer support by phone at 901-754-9100 and by email at support@lensrentals.com. The office and phones are staffed Monday through Friday, 9:15-5:00 CST. Email
Will Lensrentals carry all the same products that BorrowLenses did?
While Lensrentals will begin to carry much of BorrowLenses’ inventory, some products will be adjusted or updated. If there’s a product you’d love for us to carry, just let us know
Will I still be able to pick up my orders at the BorrowLenses office?
After March 11th, local pickups will not be available at BorrowLenses. We’re happy to offer free shipping to a nearby FedEx location for customers who pick up normally!
Will I still be able to pick up my orders at a BorrowLenses partner location?
BorrowLenses partner locations won’t be immediately available as a pickup option for orders fulfilled by Lensrentals, but Lensrentals will deliver to any FedEx or UPS office, offer
Who is Lensrentals’ shipping provider?
Lensrentals uses both UPS and FedEx! You have the option to pick one or the other or use our default which will optimize the shipping service for your location.
Will I still get free shipping on orders $149 or more?
With Lensrentals HD, you’ll have optional free standard shipping and discounted overnight shipping on all orders, regardless of cost! Click here for more information about Lensrent
How does this affect BorrowLenses affiliates?
We will be contacting BorrowLenses affiliates individually over the next few weeks. Affiliates who would like to transition to the Lensrentals affiliate program will be welcome to
Do the damage and theft protection plans differ?
Not really! There are some minor differences but our expert customer experience team will walk you through any situation you need.
Can I still use my BorrowLenses gift card?
Yes! Lensrentals will honor all current BorrowLenses gift cards. If you don’t see your credit on your account with Lensrentals, reach out!