Hotels are tricky. Generally, they accept no responsibility if something happens to a package they are holding for you. This means, if they put it in a storeroom and a dishonest bellhop takes off with it, the hotel isn’t going to reimburse anyone for the lost package. If that happens, you might not be excited about the idea that you are going to owe us replacement equipment when you never even saw the package.
For that reason, we don’t typically ship to hotels. We are willing to make exceptions for some existing customers if they agree that they will be held responsible for reimbursing us if the hotel loses the package. We handle exceptions on a case-by-case basis.
We recommend having us ship to a nearby FedEx Office location instead. In most tourist areas, there is a location within walking distance.
You can locate the nearest FedEx pickup facility here.
We are happy to ship “hold for pickup” to a FedEx location at any time, just request it in the special instructions box during checkout.
Our award-winning customer care team is here for you.Contact Support